Retail Articles

The American Customer Satisfaction Index declined sharply in the second quarter of 2026, posting a drop surpassed only once in the past century as customer complaints reached record levels. ACSI warned that continued dissatisfaction could prompt more consumers to switch companies, potentially benefiting businesses with both high customer satisfaction and retention.

As Ollie’s Bargain Outlet marks National Bargain Hunting Week, a new shopper survey from the off-price retailer indicates that inflation and rising prices remain major concerns for its customers.

Meijer will open two new stores on September 30, adding a supercenter in Plymouth Township, MI, and a Meijer Grocery location in Fishers, IN.