by Mike Duff | May 26, 2026 | Retail Articles
In new research from B2B ratings and reviews platform Clutch, 85% of survey respondents said the way they discover brands has fundamentally changed during the past five years, with six in 10 consumers saying they discover new brands online, while 78% still encounter...
by Mike Duff | May 21, 2026 | Retail Articles
Market research by Numerator found that 35% of women polled said they do not use AI, compared with 23% of men, highlighting a gender gap that could affect the adoption of AI in retail and elsewhere. According to Numerator’s “Spectrum of She: Female Shopper...
by Mike Duff | May 18, 2026 | Retail Articles
New research from Verint suggests consumers are not frustrated with artificial intelligence functions that leave their issues unresolved, underscoring the urgency for businesses offering AI support to deliver complete resolution and provide human assistance when it...
by Mike Duff | May 12, 2026 | Retail Articles
Affirm announced that it is expanding its relationship with Google, introducing payment options into Google’s search function, including AI Mode and the Gemini app. Shoppers will see Affirm as a payment choice when they check out with Google Pay. The move comes as...
by Mike Duff | May 6, 2026 | Retail Articles
According to the 2026 Commerce Relevance Report from Coveo, shoppers expect AI to explain and assist, but not decide what they should buy. Two‐thirds of shoppers in a survey of 4,000 consumers in the United States and the United Kingdom expect online shopping to...
