by Mike Duff | May 5, 2026 | Retail Articles
Kohl’s is finding new ways to use artificial intelligence by introducing a Mother’s Day gift finder and an AI tool to enhance how employees tap into information. The new Gift Finder for Mother’s Day arrives as a conversational AI agent designed to help customers turn...
by Mike Duff | Apr 29, 2026 | Retail Articles
Amazon continues to explore new ways to employ artificial intelligence in how it interacts with consumers with the launch of “Join the Chat,” an interactive feature that allows consumers to ask AI hosts questions via text or voice while listening to an...
by Mike Duff | Apr 28, 2026 | Retail Articles
In a new report, “Shopping in the Age of AI: Redefining Stores for a New Era,” ICSC and McKinsey and Co. indicated that AI-mediated search and purchase automation are reshaping consumer expectations, with up to $1 trillion in B2C retail revenue across the United...
by Mike Duff | Apr 28, 2026 | Retail Articles
Ace Hardware is rolling out “Hey ARMA,” an artificial intelligence-based assistant designed to support store employees with real-time information and guidance. Operated through a handheld device, Hey ARMA provides associates with quick access to product...
by Mike Duff | Apr 24, 2026 | Retail Articles
Ulta Beauty is building a more sophisticated AI shopping infrastructure, both internally and in collaboration with Google Gemini, to better personalize customer interactions and enhance exploration of the company’s vast product range. Ulta is rolling out agentic...
