by Mike Duff | Sep 3, 2026 | Retail Articles
Former Walmart executive Mark Ibbotson will join The Kroger Co. as executive vice president and chief store operations officer, effective September 14. Ibbotson was a senior advisor for McKinsey & Co. before joining Kroger, the company noted. He previously served...
by Mike Duff | Jul 17, 2026 | Retail Articles
A new survey from integrated marketing company LDWW reveals 70% of consumers in the United States said they are using AI to shop for products and service, and 71% expect to use the technology even more in the years ahead. The trend is fundamentally reshaping how...
by Mike Duff | Apr 28, 2026 | Retail Articles
In a new report, “Shopping in the Age of AI: Redefining Stores for a New Era,” ICSC and McKinsey and Co. indicated that AI-mediated search and purchase automation are reshaping consumer expectations, with up to $1 trillion in B2C retail revenue across the United...
by Mike Duff | Jun 10, 2025 | Retail Articles
McKinsey & Co. has reported that, in a May survey about how tariffs are shaping public concerns and behaviors, consumer sentiment is slipping, with inflation remaining the top concern but with tariffs rising to second place. With that, the consultancy noted,...
by Mike Duff | Aug 17, 2023 | Retail Articles
Macy’s has appointed Massimo Magni chief customer and digital officer to guide the company’s web-based strategy. In his role, Macy’s stated, Magni will align customer-centric strategies that leverage data and analytics to enhance consumer shopping across touchpoints...
