by Mike Duff | Apr 28, 2026 | Retail Articles
In a new report, “Shopping in the Age of AI: Redefining Stores for a New Era,” ICSC and McKinsey and Co. indicated that AI-mediated search and purchase automation are reshaping consumer expectations, with up to $1 trillion in B2C retail revenue across the United...
by Mike Duff | Jun 10, 2025 | Retail Articles
McKinsey & Co. has reported that, in a May survey about how tariffs are shaping public concerns and behaviors, consumer sentiment is slipping, with inflation remaining the top concern but with tariffs rising to second place. With that, the consultancy noted,...
by Mike Duff | Aug 17, 2023 | Retail Articles
Macy’s has appointed Massimo Magni chief customer and digital officer to guide the company’s web-based strategy. In his role, Macy’s stated, Magni will align customer-centric strategies that leverage data and analytics to enhance consumer shopping across touchpoints...
by Mike Duff | Nov 10, 2022 | Featured News, Retail Articles
Bed Bath & Beyond is continuing to add new leadership to its turnaround effort with the appointment of Bart Sichel as executive vice president and chief marketing and customer officer. Sichel will oversee integrated marketing and customer strategies for Bed Bath...
by Mike Duff | Jun 1, 2022 | Retail Articles
Consumers in the United States want to go back to their old, pre-pandemic shopping habits while maintaining those they developed while COVID-19 kept them homebound, according to a Consumer Pulse study by McKinsey & Co. More people across the country have...
