by Mike Duff | May 18, 2026 | Retail Articles
New research from Verint suggests consumers are not frustrated with artificial intelligence functions that leave their issues unresolved, underscoring the urgency for businesses offering AI support to deliver complete resolution and provide human assistance when it...
by Mike Duff | May 6, 2026 | Retail Articles
According to the 2026 Commerce Relevance Report from Coveo, shoppers expect AI to explain and assist, but not decide what they should buy. Two‐thirds of shoppers in a survey of 4,000 consumers in the United States and the United Kingdom expect online shopping to...
by Mike Duff | May 5, 2026 | Retail Articles
Kohl’s is finding new ways to use artificial intelligence by introducing a Mother’s Day gift finder and an AI tool to enhance how employees tap into information. The new Gift Finder for Mother’s Day arrives as a conversational AI agent designed to help customers turn...
by Mike Duff | Apr 30, 2026 | Retail Articles
In the first quarter, Amazon beat Wall Street estimates as it continued to expand its product selection while also working to refine agentic AI into an ever more effective sales tool. Net income was $30.26 billion, or $2.78 per diluted share, versus $17.13 billion, or...
by Mike Duff | Apr 29, 2026 | Retail Articles
Amazon continues to explore new ways to employ artificial intelligence in how it interacts with consumers with the launch of “Join the Chat,” an interactive feature that allows consumers to ask AI hosts questions via text or voice while listening to an...
