by Mike Duff | Feb 23, 2024 | Retail Articles
Warehouse clubs dominated the American Customer Satisfaction Index among general merchandise retailers, but Macy’s and Target were also among the leaders. Costco and Macy’s led all others with a satisfaction score of 82 with Target and Sam’s Club just behind at...
by Mike Duff | Feb 6, 2024 | Retail Articles
Mall and outlet operator Simon Property Group made gains in the fourth quarter and noted in a conference call that JCPenney, which it helped buy out of bankruptcy, is trending toward operational improvement. For the fourth quarter, company net income was $747.5...
by Chandler Harvey | Jan 26, 2024 | Featured News, Retail Articles
Small-store strategies have proven popular with a number of major retailers. Macy’s, for one, has been particularly adamant about the importance of limited size and limited assortment in full-priced stores, seeing the opportunity to draw new customers to locations...
by Chandler Harvey | Nov 1, 2023 | Featured News, Retail Articles
JCPenney is putting $1 billion back into the business in an effort to boost the omnichannel customer experience — including technology and physical store upgrades— elevate merchandising and advance supply chain operations. Katie Mullen, JCPenney chief customer...
by Mike Duff | Oct 25, 2023 | Retail Articles
JCPenney reported it has been doing research ahead of the holidays and plans to provide an abundance of products with a focus on value in gift-giving and hosting. The company surveyed U.S. shoppers for its inaugural Make it Count Holiday Report, which indicated that...
