by Mike Duff | Apr 29, 2026 | Retail Articles
Amazon continues to explore new ways to employ artificial intelligence in how it interacts with consumers with the launch of “Join the Chat,” an interactive feature that allows consumers to ask AI hosts questions via text or voice while listening to an...
by Mike Duff | Apr 28, 2026 | Retail Articles
In a new report, “Shopping in the Age of AI: Redefining Stores for a New Era,” ICSC and McKinsey and Co. indicated that AI-mediated search and purchase automation are reshaping consumer expectations, with up to $1 trillion in B2C retail revenue across the United...
by Mike Duff | Apr 28, 2026 | Retail Articles
Ace Hardware is rolling out “Hey ARMA,” an artificial intelligence-based assistant designed to support store employees with real-time information and guidance. Operated through a handheld device, Hey ARMA provides associates with quick access to product...
by Mike Duff | Apr 20, 2026 | Retail Articles
Advances in artificial intelligence search, particularly in partnerships with third-party providers such as Open AI and Google, is getting a lot of attention today, and not without cause. That’s making it easy to overlook how technology and retail media is...
by Mike Duff | Apr 16, 2026 | Retail Articles
In a survey commissioned by public relations agency Idea Grove on how consumers verify AI-recommended brands, 98% of respondents said they would take additional steps before purchasing from an unfamiliar brand served up by AI. The pattern emerging is one of AI...
