Home Home Depot Digital Chief Broggi Named EVP Customer Experience
May 31, 2024

Home Depot Digital Chief Broggi Named EVP Customer Experience

Posted In: Retail Articles

The Home Depot appointed Jordan Broggi executive vice president of customer experience and president of online, effective June 3.

Broggi was Home Depot senior vice president and president of online. As EVP of customer experience, he is responsible for leading the vision, design, and development of new and innovative solutions that will enhance the shopping experience of Home Depot customers as they approach home improvement projects in stores, online and when using their mobile devices, Home Depot stated. He will retain leadership of the company’s digital business, overseeing online operations, merchandising strategy and customer experience.

Matt Carey, who was EVP of customer experience, will retire from Home Depot on December 31, the company noted. Carey will serve as an EVP in an advisory capacity until his retirement.

“(Broggi) is a fantastic leader with a deep understanding of our customers and our business,” said Ted Decker, Home Depot chair, president and CEO. “In his role as president of our online business, he brought data-driven innovation and value to the millions of customers and suppliers who use our website and mobile app. I look forward to his leadership and expertise as we continue to remove friction from our customers’ interconnected experience.”

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