by Mike Duff | May 14, 2026 | Retail Articles
The American Customer Satisfaction Index fell 0.3% in the first quarter, to a score of 76.7 on a 100-point scale, with the organization noting that substantial investment by businesses to make shoppers more satisfied in recent years doesn’t seem to have paid...
by Mike Duff | Aug 14, 2025 | Retail Articles
The American Customer Satisfaction Index (ACSI) indicates overall customer satisfaction in the United States has dropped for three consecutive quarters, yet the organization signals consumer spending should rise by 2.8% in this year’s third quarter. In analyzing the...
