by Mike Duff | Feb 3, 2026 | Retail Articles
Annual refund volumes in the global retail sector increased 18.1% in 2025, while refund value rose 12.7% year-over-year, peaking during the holidays, according to the annual ACI Global E-commerce Report. Refund activity peaked sharply during the November to December...
by Mike Duff | Feb 3, 2026 | Retail Articles
In a shopper survey, CashNetUSA asked consumers across the United States about their shopping patterns, with particular interest in “retail therapy” behaviors, and found that the average American makes 107 such purchases per year, with younger consumers more likely to...
by Mike Duff | Jan 27, 2026 | Retail Articles
Shopping center group ICSC reported 92% of adults in the United States, or about 246 million people, spent an average of $1,081 on holiday season goods and services. Some 47% of shoppers said that they spent more in the closing weeks of 2025 than they did during the...
by Mike Duff | Jan 12, 2026 | Retail Articles
A new global study from the IBM Institute for Business Value, conducted in collaboration with the National Retail Federation, suggests generative AI is reshaping the first steps in consumer shopping journeys as hyper-personalized suggestions, curated presentations and...
by Mike Duff | Jan 12, 2026 | Featured News, Retail Articles
Google Cloud unveiled what it has dubbed “Gemini Enterprise for Customer Experience (CX),” an agentic AI platform designed to bring shopping and customer service together on a single intelligent interface for retailers and restaurants. After a period when...
