by Mike Duff | Aug 11, 2026 | Retail Articles
The American Customer Satisfaction Index declined sharply in the second quarter of 2026, posting a drop surpassed only once in the past century as customer complaints reached record levels. ACSI warned that continued dissatisfaction could prompt more consumers to...
by Mike Duff | May 14, 2026 | Retail Articles
The American Customer Satisfaction Index fell 0.3% in the first quarter, to a score of 76.7 on a 100-point scale, with the organization noting that substantial investment by businesses to make shoppers more satisfied in recent years doesn’t seem to have paid...
by Mike Duff | Aug 14, 2025 | Retail Articles
The American Customer Satisfaction Index (ACSI) indicates overall customer satisfaction in the United States has dropped for three consecutive quarters, yet the organization signals consumer spending should rise by 2.8% in this year’s third quarter. In analyzing the...
by Mike Duff | Jan 28, 2025 | Retail Articles
Overall customer satisfaction with the retail sector, despite uneven gains in 2024, inched up 0.4 points to a score of 78.3 out of 100, according to the American Customer Satisfaction Index Retail and Consumer Shipping Study 2025. Some retailers have found recent...
by Mike Duff | Feb 23, 2024 | Retail Articles
Warehouse clubs dominated the American Customer Satisfaction Index among general merchandise retailers, but Macy’s and Target were also among the leaders. Costco and Macy’s led all others with a satisfaction score of 82 with Target and Sam’s Club just behind at...
