Williams-Sonoma’s Pottery Barn Teen banner is introducing a new feature in time for the back-to-school season: the Dorm Concierge.
The free personalized service helps dorm product shoppers use Pottery Barn Teen’s Pick Up Near Campus function, building on a design service, mobile app, bedding visualizer tool and a wishlist feature already launched. Dorm Concierge users get a dedicated customer service representative after they access Pick Up Near Campus when placing an order. At that point, a Dorm Concierge representative will reach out via email to provide personalized updates, coordinate logistics and take care of any last-minute adjustments to the order.
The Pottery Barn Teen Pick Up Near Campus feature gives customers the chance to order in advance and pick up their items conveniently near a school or campus at any of the more than 450 participating Williams-Sonoma retail locations, whether Pottery Barn, West Elm, Williams Sonoma, Pottery Barn Kids or Pottery Barn Teen. When they select a college or university during the checkout process, all eligible nearby locations will automatically populate so that customers can choose a preferred store for pickup. The selected store can hold items for up to 30 days after a designated pick-up date.
“Dorm living marks a major milestone, and we’re proud to support that transition with thoughtfully designed products and elevated customer service offerings,” said Jennifer Kellor, president of Pottery Barn Teen, in announcing the new initiative. “Dorm Concierge reflects our ongoing commitment to innovation and our deep understanding of what students and families need to make shopping for school an inspiring and convenient experience.”
