With the holidays in mind, Kohl’s has expanded its self-pickup service for eligible digital orders at all of its more than 1,100 stores nationwide.
The company pointed out that, with 80% of Americans living within 15 miles of a Kohl’s store, millions of shoppers can now take advantage of this convenience of in-store pickup. Shoppers can select in-store pickup for their online order, which can be ready in two hours, and receive a ready for pickup email that will specify if the order will be found in the designated store self-pickup section.
Kohl’s noted that the rollout of self-pickup demonstrates how it is focused on a future of making customers’ lives easier through technology. The company is constantly innovating, Kohl’s added, and investing in efficient and more productive store and omnichannel experiences through technology.
The self-pickup expansion comes as the busy holiday season approaches, Kohl’s pointed out, and gives customers a way to grab gifts quickly and easily. At the same time, Kohl’s is making jobs easier for employees through better tools, functionality and services.
“Our teams have been working hard to ensure Kohl’s self-pickup service was available for all of our customers ahead of the holiday rush,” said Siobhán McFeeney, Kohl’s chief technology officer, in announcing the expansion. “At Kohl’s, we’re focused on listening to what shoppers want, and using technology to make it as easy as possible for families to get everything they need quickly, and through a simple experience.”