by Mike Duff | Oct 30, 2025 | Retail Articles
A new survey demonstrates stores still matter to holiday shoppers, as many consumers want high-touch shopping experiences and look forward to the excitement that comes with in-person gift discovery. Marketing services and omnichannel media creator Quad/Graphics and...
by Mike Duff | Sep 2, 2025 | Retail Articles
Retail gets middle-of-the-pack marks among several industries for customer service as consumers change how they want assistance with the advent of automated intelligence agents, according to a recent study by Decagon, a producer of AI agents. According to their...
by Mike Duff | Feb 10, 2023 | Retail Articles
Two-thirds of Americans plan to spend either the same or more in 2023 as they did in 2022 on retail purchases despite continued inflation and the potential of a recession. But a significant proportion will be deal hunting, and they’ll be doing a lot of it in physical...
