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Salesforce: Holiday E-Commerce Grows As AI Drives Higher Intent, Conversion Rates

Salesforce: Holiday E-Commerce Grows As AI Drives Higher Intent, Conversion Rates

by Mike Duff | Jan 9, 2026 | Retail Articles

With more help from AI, consumers were active in the digital marketplace as 2025 closed out, with online holiday spending increasing 4% in the United States versus seasonal sales in 2024, reaching $294 billion, according to Salesforce. The customer relationship...
Bain: GenAI Adoption Accelerates As Consumer Trust Builds

Bain: GenAI Adoption Accelerates As Consumer Trust Builds

by Mike Duff | Dec 17, 2025 | Retail Articles

In the report “How U.S. Consumers Are Adopting Generative AI,” Bain & Co. found that adoption of generative AI is accelerating, with many consumers trusting the technology to make shopping recommendations. Adoption of generative AI has accelerated...
Many Consumers Are Calling on AI To Guide Their Shopping Journeys

Many Consumers Are Calling on AI To Guide Their Shopping Journeys

by Mike Duff | Dec 11, 2025 | Featured News, Retail Articles

Consumers are increasingly receptive to AI that helps them make confident, informed decisions, according to the results of a survey from analytics platform Contentsquare. Shoppers are turning to the technology more frequently for clarity, efficiency and support, the...
Dollar General Picks Former Dropbox Executive To Lead AI Optimization

Dollar General Picks Former Dropbox Executive To Lead AI Optimization

by Mike Duff | Nov 4, 2025 | Home + Housewares

Dollar General Corp. has appointed Travis Nixon to the newly-established position of senior vice president of artificial intelligence optimization to lead the retailer’s business process management initiatives involving AI application. In his new role, Nixon...
Amazon Cutting 14,000 Jobs in Plan for a Leaner, AI-Invested Future

Amazon Cutting 14,000 Jobs in Plan for a Leaner, AI-Invested Future

by Mike Duff | Oct 28, 2025 | Retail Articles

After weeks of media speculation about looming layoffs, Amazon told workers it would begin eliminating 14,000 corporate jobs in a plan to establish a leaner organization driven by the evolution of artificial intelligence. In a web post, Beth Galetti, Amazon senior...
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