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Costco, Macy’s Lead General Merchandise Retailers in Customer Satisfaction Index

Costco, Macy’s Lead General Merchandise Retailers in Customer Satisfaction Index

by Mike Duff | Feb 23, 2024 | Retail Articles

Warehouse clubs dominated the American Customer Satisfaction Index among general merchandise retailers, but Macy’s and Target were also among the leaders. Costco and Macy’s led all others with a satisfaction score of 82 with Target and Sam’s Club just behind at...
Customer Satisfaction Index Reaches Record Heights Entering 2024

Customer Satisfaction Index Reaches Record Heights Entering 2024

by Mike Duff | Jan 23, 2024 | Retail Articles

The American Customer Satisfaction Index set record high at 77.8 in the 2023 fourth quarter, up from a 2022 low of just under 73, which was its deepest dive since 2002. Happy customers are likely to spend more, and the organization pointed out that the economy in the...

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